Urgent Pet Care

Frequently Asked Questions

What qualifies as an urgent care situation for my pet?

An urgent care situation for your pet typically involves non-life-threatening conditions that still require prompt attention, such as minor cuts and wounds, mild to moderate vomiting or diarrhea, limping or mild lameness, or minor allergic reactions. While these issues may not be immediately life-threatening, they are uncomfortable or painful for your pet and should be addressed as soon as possible. Urgent care ensures that your pet receives timely medical attention without the need for emergency intervention.

What should I do if my pet has eaten something poisonous?

If you suspect that your pet has ingested something poisonous, it's important to act quickly but calmly. Firstly, remove any remaining substance from your pet's reach and try to identify what they have ingested. Then, immediately call your veterinarian or a pet poison control hotline for specific advice. Do not attempt to induce vomiting or treat your pet without professional guidance, as this can sometimes cause more harm.

Can I call for advice about my pet's symptoms?

Yes, you can absolutely call for advice about your pet's symptoms. Our knowledgeable staff can help determine whether your pet's condition requires urgent care or if it can be managed at home until a regular veterinary appointment. However, please note that over-the-phone assessments cannot replace a physical examination, and in many cases, we will recommend bringing your pet in for a more thorough evaluation.

Do I need an appointment for urgent care?

An appointment is not necessary for Urgent Pet Care at our clinic. We welcome both walk-ins and scheduled appointments to accommodate urgent situations. If you are able to call ahead, this allows us to better prepare for your pet's arrival and provide prompt care.

What types of payment do you accept?

We accept cash, all major credit cards, debit cards, and Care Credit. For those with pet insurance, we can provide detailed invoices to assist with your insurance claims. Please note that payment is required at the time of service. If you have any concerns about payment or need information about potential payment plans, don't hesitate to discuss this with our staff during your visit.

How should I transport my injured/sick pet to your clinic?

When transporting an injured or sick pet, it's important to ensure their safety and comfort. Use a pet carrier for small animals to prevent additional stress or injury. For larger pets, a makeshift stretcher or a firm, flat surface can help support them during transport. Always move your pet gently and calmly, avoiding any unnecessary movement or pressure on injured areas. If your pet is showing signs of aggression due to pain or fear, consider using a muzzle for dogs or a towel for cats to protect both you and your pet. If you're unsure how to safely transport your pet, please call us for specific guidance based on your pet's condition.

Are there any first-aid measures I can take at home?

Yes, there are some basic first-aid measures you can take at home to help stabilize your pet before bringing them in for urgent care. For small cuts or wounds, gently clean the area with mild soap and water and apply a clean, dry dressing. If your pet is experiencing mild vomiting or diarrhea, withhold food for a few hours but provide access to small amounts of water frequently. For insect stings, you can carefully remove visible stingers and apply a cold compress to reduce swelling. However, avoid administering any human medications or treatments without consulting a veterinarian, as some can be harmful to pets. Remember, these measures are not substitutes for veterinary care, and you should seek professional help for your pet as soon as possible.

How do I care for my pet after an urgent care visit?

After an urgent care visit, it's important to follow the specific instructions provided by our veterinarian for your pet's recovery. This will likely include administering prescribed medications, monitoring for changes in symptoms, and ensuring rest. We usually recommend a follow-up visit with your primary veterinarian to ensure your pet's continued recovery and to address any ongoing health concerns. Keep your pet in a quiet, comfortable space, restrict their activity as advised, and maintain a regular feeding schedule with any dietary adjustments recommended. If your pet's condition worsens or you have concerns about their recovery, contact us or your primary vet for further guidance.

What type of cases does Urgent Pet Care treat?

We specialize in providing immediate care for non-life-threatening conditions. Our services cater to a range of issues including post-operative incisions, minor wounds, ear infections, and mild vomiting, among other urgent but not critical symptoms. Our expert team is adept at efficiently managing these situations, ensuring your pet can safely return home following the visit. We also offer clear instructions on when to consult your primary care veterinarian for continued care or follow-up evaluations.

What type of pets does Urgent Pet Care treat?

Our expertise is exclusively in treating dogs and cats. This specialization enables us to deliver optimal and efficient care, tailored for these dogs and cats. We do not treat other types of pets, ensuring our focus and resources are dedicated to providing the best care for the most common household pets.

What if my pet requires hospitalization or surgery?

In cases where your pet requires more intensive treatment such as hospitalization or surgery, we will explore various options with you. Depending on your pet's condition, this might include a transfer to your primary veterinarian, moving to a round-the-clock emergency facility, arranging for in-home palliative care, or considering humane euthanasia if necessary. Our priority is to ensure the best possible outcome for your pet, aligned with your preferences and circumstances.

How can I provide feedback on my experience at your clinic?

We value your feedback and encourage you to share your experience at our clinic. You can provide feedback by filling out a feedback form available at our front desk, sending us an email, or calling our office. Your insights help us continuously improve our service and care for your pets.